Shipping policy
Last Updated: July 26, 2026
Solae Design is committed to delivering your order as efficiently and transparently as possible. This Shipping Policy explains our shipping procedures, estimated delivery timeframes, and other important information regarding the shipment of your purchases.
1. Shipping Coverage
We currently provide shipping within Singapore and the United States.
This Shipping Policy applies to all orders delivered to countries and regions where Solae Design offers shipping services.
2. Complimentary Shipping
Solae Design proudly offers free standard shipping on all eligible orders, with no minimum purchase requirement, within our supported shipping destinations.
Should shipping charges apply for locations outside our standard delivery zones, any applicable costs will be calculated and displayed during checkout before payment is completed.
3. Order Processing & Delivery Estimates
Please review the estimated timelines below:
Daily Order Cut-Off Time
Orders submitted before 6:00 PM (SGT) will begin processing on the same business day whenever possible.
Orders placed after the cut-off time will be processed on the next business day, which may extend the estimated delivery date by one additional day.
Processing Time
Orders are generally prepared and dispatched within 1–2 business days (Monday through Friday).
Once processed, your package will be handed over to one of our trusted shipping partners.
Shipping Transit Time
Estimated transit time is approximately 6–8 business days (Monday through Friday).
Estimated Total Delivery Time
Most customers can expect to receive their orders within 7–10 business days from the date of purchase.
Please note that delivery estimates are not guaranteed and may be affected by factors such as customs processing, carrier delays, weather conditions, public holidays, or other circumstances beyond our control.
4. Shipping Partners
To ensure dependable and timely deliveries, Solae Design works with trusted logistics providers, which may include:
Singapore: SingPost, Ninja Van, J&T Express, DHL Express, FedEx, UPS.
United States: USPS, UPS, FedEx, DHL Express, OnTrac, GLS US.
The carrier selected for your order may vary depending on the delivery destination, package size, and warehouse availability.
5. Order Tracking
After your order has been dispatched, you will receive a shipping confirmation email containing tracking details.
Customers may use the tracking number provided to follow their shipment through our Order Tracking page.
Please allow up to 48 hours after dispatch for tracking information to become active.
6. Delivery Problems
If you experience any issues with your shipment, including significant delays, missing packages, or delivery discrepancies, please contact our customer support team promptly.
We will work closely with the shipping carrier to investigate the matter and help resolve the issue as quickly as possible.
7. Changes to This Shipping Policy
Solae Design reserves the right to modify or update this Shipping Policy at any time without prior notice.
Any revisions will be posted on this page together with an updated "Last Updated" date. We encourage customers to review this policy periodically.
By continuing to use our website after changes have been published, you agree to the revised Shipping Policy.
8. Need Assistance?
For additional shipping information, please visit our FAQ page or contact our support team directly.
Contact Information
Business Name: Solae Design
Business Address: 23 Cotswold Close, Singapore 359620
Email: info@solaedesign.com
Phone: +65 8905 3859
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (SGT)
Typical Response Time
We aim to respond to all customer enquiries within 1–2 business days.