Welcome to the Solae Design FAQ page. We've compiled answers to some of the questions we receive most often to make your shopping experience as smooth as possible. If you require additional assistance, please feel free to contact our support team.

Ordering & Shipping

How long does delivery take?

Our standard delivery estimates are as follows:

Order Processing Time: 1-2 business days
Shipping Transit Time: 6-8 business days
Estimated Total Delivery Time: 7-10 business days

Please note that delivery times are estimates and may vary depending on your location and carrier conditions.

For additional information, please refer to our Shipping Policy.

Do you provide free shipping?

Yes. Solae Design currently offers free shipping on all orders within our shipping regions.

Further details can be found in our Shipping Policy.

Can I track my shipment?

Absolutely. Once your order has been dispatched, you will receive tracking information so you can monitor your package through our tracking page.

Orders, Cancellations & Bulk Purchases

Can I cancel an order after placing it?

Yes. Orders may be cancelled within 24 hours of purchase. To request a cancellation, please contact our support team as soon as possible.

Do you accept bulk or wholesale orders?

Yes, we welcome bulk purchases for businesses, organizations, and special events. Please contact us directly for pricing, availability, and further information.

Returns, Refunds & Warranty

What should I do if my item arrives damaged or defective?

If you receive a defective or damaged product, please contact us within 30 days of delivery. We will arrange a replacement at no additional cost.

Please review our Return Policy for complete details.

What is your return policy?

We aim to provide a straightforward and hassle-free return experience. Full return instructions, eligibility requirements, and conditions are available in our Return Policy.

How long does it take to receive a refund?

After we receive and inspect your returned item, approved refunds will be issued to your original payment method within approximately 7 business days. Processing times may vary depending on your bank or payment provider.

For more information, please refer to our Refund Policy.

Do your products come with a warranty?

Yes. All purchases are covered by a 30-day warranty. Additional terms and conditions can be found in our Return Policy.

How do product exchanges work?

Instructions regarding exchanges, eligibility requirements, and procedures are outlined in our Return Policy.

About Solae Design

Where is Solae Design based?

Solae Design is a Singapore-based online retailer specializing in thoughtfully curated, high-quality home products.

Do you ship internationally?

At present, we only deliver within our designated shipping regions and do not offer worldwide shipping.

Do you operate a physical retail store?

No. Solae Design operates exclusively online. This business model allows us to provide competitive pricing while offering a wider range of products.

Customer Support

How can I contact customer service?

Our support team can be reached through our Contact Us page or directly via email:

Email: info@solaedesign.com

Contact Information

Business Name: Solae Design
Address: 23 Cotswold Close, Singapore 359620
Email: info@solaedesign.com
Phone: +65 8905 3859

Customer Service Hours

Monday - Friday: 9:00 AM - 6:00 PM (SGT)

Typical Response Time

We strive to respond to all enquiries within 1–2 business days.