Billing Terms and Conditions

Last Updated: June 26, 2026

These Billing Terms & Conditions govern all purchases and payment transactions made through Solae Design. By placing an order on our website, you agree to the terms outlined below.

1. Payment Options

Solae Design offers several secure payment methods for customer convenience. Accepted payment methods include:

Visa, MasterCard, and American Express credit/debit cards
PayPal
Apple Pay
Google Pay
Afterpay (where available)
Bank transfers for bulk or wholesale purchases (please contact us in advance for arrangements)

All prices are displayed in Singapore Dollars (SGD). Payments are processed in SGD.

2. Order Confirmation & Payment Requirements

Full payment is required before an order can be accepted and processed.
Orders will only be prepared for shipment once payment has been successfully received and verified.
Transactions that are declined, cancelled, or otherwise unsuccessful will result in the order not being confirmed.

3. Product Pricing

All prices shown on the Solae Design website are listed in the applicable checkout currency.
Pricing may be modified at any time without prior notice.
Shipping charges, taxes, duties, or other applicable fees will be calculated during checkout and clearly displayed before payment is completed.

4. Secure Transactions

Protecting customer information is important to us. Solae Design utilizes SSL encryption technology and reputable third-party payment providers to process transactions securely.

For security reasons, we do not store, retain, or have direct access to customers' complete credit card or payment information.

5. Refunds, Billing Disputes & Chargebacks

Refund requests are handled in accordance with our Refund & Return Policy.

Customers experiencing payment-related issues are encouraged to contact us before initiating a chargeback so that we can work towards a resolution promptly.

Fraudulent, unauthorized, or abusive chargeback claims may be reviewed, investigated, and formally disputed where appropriate.

6. Fraud Screening

To maintain a secure shopping environment, Solae Design reserves the right to decline, cancel, or temporarily hold any order that appears suspicious or unauthorized.

Additional verification, including proof of identity, may be requested for certain transactions, particularly high-value orders.

7. Amendments to These Terms

Solae Design may revise or update these Billing Terms & Conditions from time to time without prior notice. Any modifications will become effective immediately upon publication on this page, together with an updated "Last Updated" date.

Your continued use of our website after any changes have been posted constitutes acceptance of the revised terms.

8. Contact Details

Business Name: Solae Design
Business Address: 23 Cotswold Close, Singapore 359620
Email: info@solaedesign.com
Phone: +65 8905 3859

Customer Support Hours

Monday - Friday: 9:00 AM - 6:00 PM (SGT)

Response Times

We aim to respond to all customer enquiries within 1-2 business days.